By placing an order with The WordPress Guys Australia, you confirm that you agree with and are bound by the terms and conditions below.
The Client: The company or individual requesting the services of The WordPress Guys Australia.
The WordPress Guys Australia: Primary designer/site owner & employees or affiliates. Our formal trading entity is Uplus55 Pty Ltd (ABN: 61 601 945 939).
The WordPress Guys Australia will carry out work only where an agreement is provided either by email, telephone, or mail. The WordPress Guys Australia will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between The WordPress Guys Australia and the client, this includes telephone and email agreements.
Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, The WordPress Guys Australia cannot accept responsibility for any losses incurred due to malfunction, the website, or any part of it.
The website, graphics and any programming code remain the property of The WordPress Guys Australia until all outstanding accounts are paid in full.
Any scripts, web applications, php scripts, or software (unless specifically agreed) written by The WordPress Guys Australia remain the copyright of The WordPress Guys Australia and may only be commercially reproduced or resold with the permission of The WordPress Guys Australia.
The WordPress Guys Australia cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to the brief will be carried out at the discretion of The WordPress Guys Australia and where no charge is made by The WordPress Guys Australia for such additions, The WordPress Guys Australia accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions. We will notify you of any variations to the brief and quote you prior to commencing any work.
The client agrees to make available as soon as is reasonably possible to The WordPress Guys Australia all materials required to complete the site to the agreed standard and within the set deadline.
The WordPress Guys Australia will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
The WordPress Guys Australia will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.
The WordPress Guys Australia will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
The WordPress Guys Australia will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software, or any material provided by its agents.
A deposit of 50% is required with any project before any design work will be carried out.
Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit, they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary.
Database, Application and E-Commerce Development
The WordPress Guys Australia cannot take responsibility for any losses incurred using any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Any scripts, web applications or software (unless specifically agreed) written by The WordPress Guys Australia remain the copyright of The WordPress Guys Australia and may only be commercially reproduced or resold with the permission of The WordPress Guys Australia.
Where applications or sites are developed on servers not recommended by The WordPress Guys Australia, the client is expected to provide or seek any information, additional software, support, or co-operation pertaining to the server required for the application to be correctly developed. Where large applications are to be developed, it is the client’s responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by The WordPress Guys Australia before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, The WordPress Guys Australia will endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
The WordPress Guys Australia will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with all major modern web and mobile browsers.
Payment of Accounts
A deposit is required from any new client before any work is carried out. It is the The WordPress Guys Australia policy that any outstanding accounts for work carried out by The WordPress Guys Australia or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with The WordPress Guys Australia.
Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.
If accounts are not settled or The WordPress Guys Australia have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj’s) being added to the clients credit rating.
Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.
Anyone who experiences a problem with their web service provided by The WordPress Guys Australia should raise the matter directly using our online contact form ( https://wpguys.com.au/contact/) to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint. The WordPress Guys Australia will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
Formal complaints procedure
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to The WordPress Guys Australia, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.